I'm able to access online account and change the Web Safe Settings. Your previous Web Safe settings will remain active. VM has WebSafe enabled. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1 or whatever else you like. C:UsersPhilip>nslookup jamtec. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. A quick look at this handy picture should help you find the best location. Re: Blocked websites list gets removed. You don’t need to be a web wizard to know how to take care of your kids online. AS Name. Child Safe is a known source of many problems. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Learn moreHi. 100. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Options. 4. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Reply. Click on this and you'll see my message. . You’ll pay nothing for 3 months (with no payment details. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Abdelmonem. 99. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. Plug in your Virgin Media router. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Select the SPAM setting you’d like to use: Reject All Spam messages. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. IMAP Security. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. To activate Virgin Media Parental Controls select ‘ACTIVATE’. I called VM and after waiting nearly an hour the person on the end of the phone reassured. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. To check this, go to iOS settings > Local network > ON’. IP address 192. 220. We give all our customers a complete, market leading security package called Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 8. 88K views 5 years ago. Hopefully when that thread concludes it will also resolve your issue. Information on how to use Web Safe can be found here. 1. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. We created Web Safe for our customers to make browsing safety a no-brainer. Shaun0963. on 20-08-2018 08:53. . Sorry to hear you're having some issues with signing into your online account. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. 159. 168. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 0. Any help appreciated. At Virgin Media, we pride ourselves on our parental controls. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 8 and/or 1. in Security matters yesterday; Web Safe Parental Control Not Working. Security matters. See for more details. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. by VirginMedia on 20-08-2018 08:53. We can't update your Web Safe settings at the moment. Click the big on/off icon to connect. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. For best protection, we recommend using Virgin Media Internet Security and Web Safe. If, however, you're still experiencing the problem, please pop back to us. My Virgin Media, making managing your account easier with all your information in one place. Parental controls block websites and applications that you think are unsuitable for your child. com and we’ll look into them. com IMAP Port. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 168. Here you’ll find all the help you need for Virgin Media related problems and issues. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Parental controls block websites and applications that you think are unsuitable for your child. 9. 123 and 194. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. The VM forum team might be able to help. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. 0 Kudos Reply. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We would like to show you a description here but the site won’t allow us. 0 Kudos. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. If you changed the computer's network settings to use any Public DNS does that re-gain access. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You can change this by clicking on the toggle to switch on or off when needed. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. g. 67. Click: Settings. Business, Economics, and Finance. This is a fast and very easy trick that can work even if you're not a Virgi. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. We would like to show you a description here but the site won’t allow us. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Our protection software can be installed on your mobile devices too,. 48. VPNs we tested to unblock various forbidden resources. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. 4. Options. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. . We give all our customers a complete, market leading security package called Virgin Media Security,. We would like to show you a description here but the site won’t allow us. (e. 168. Then click on parental controls and then turn it on. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Qurento. It works now. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Browse Virgin Media Virgin Media Community. 1 or 192. That said, the more you know about the web, the better understanding you. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 8. 4. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Changing network settings to use any Public DNS should re-gain full access for the device. , fortnite. Virgin Mobile. 67. My Virgin Media, making managing your account easier with all your information in one place. Users can change their settings at any time in My Virgin Media. by VirginMedia on 20-08-2018 08:52. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. 0 Kudos. g. Sign in to My Virgin Media a. Go to Settings > General, then tap Software Update. If you changed the computer's network settings to use any Public DNS does that re-gain access. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. In order to check this further and help, I will send you a PM here soon. Hello, I am having this problem too. . Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Post back here to have issue flagged to the forum team. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. 168. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. More about Web Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Connect to the router with a LAN cable. on 10-06-2023 13:58. - 5083340. on 06-05-2023 22:30. Type of information. Stream from Virgin Media. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. 0 Kudos Reply. You can find out more FAQs about Web Safe here. When prompted, enter the settings. Click: My Apps. I added it to the 'allowed websites' list, and it's working fine. Childsafe off but still blocking sites. If it’s not a technical issue you need help with then we’re here to support you on. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 123,8. We recommend keeping Virus Safe on. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. Learn how you can change Web Safe settings to turn Child Safe off. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. The appearance of Web Safe has changed slightly in the last few days. nslookup protonvpn. - 5157648. AtlasVPN: A fast and secure VPN that is great for streaming. The Web Safe function was working properly for the full year that I was. Select the Settings cog in the top right-hand corner. Changing network settings to use any Public DNS should re-gain full access for the device. 4) or OpenDNS (208. Only slow and interment WiFI. These are two settings — Virus Safe and Child Safe. net, pubg. Options. Settings. 4. run the Standard test and confirm the. Virgin Phone Switchover. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Qurento. To check this, go to iOS settings > Local network > ON’. Then click on Manage services. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. com. Name. 222 and 208. 1. Options. 222. If you see two software update options available, choose the one you want to install. I have added the categories to block but it will not allow me to add. 1. Like a lot of people here it seems. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Go to 192. 162. Complete your profile. Stay safe online. Hi Ryan, Thanks for posting and welcome to our community 🙂. Please enter your email. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. make sure you are using Virgin Media's DNS; if you go to 1. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. In response to Graham_A. Click Apply. 168. Options. 1. Options. 8. I will be able to assist and get this changed for you. Need to contact Virgin Media Customer Services?. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. org (returns an SSL error), and ProtonVPN. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. 140 and not, the expected, 81. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Abdelmonem. These are two settings — Virus Safe and Child Safe. Virgin Media takes online safety seriously. Bypass Child Safe & Virus Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Mark as New; Bookmark this message; Subscribe to this message. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Go to Account settings, then Account details b. For fraudulent e-mails, forward to phishing@virginmedia. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. No, then Web Safe is still on. on 23-05-2023 15:19. 1. Activate Web Safe. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Get NordVPN - the #1 VPN for Virgin Media. Virgin Media. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. 100. 11; 0; 0; rikthemonk. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Home Phone. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. . From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 168. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Stay safe online. Click: Web Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Login to the Virgin Media online account in a web browser. We give all our customers a complete, market leading security package called Virgin Media. It’s been going on for weeks but occasionally the emails return to normal. With parental controls, you can customise the settings that will control the web. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Web safe provides ultimate protection when using the internet. 9. In response to lotharmat. Open a new account or log in to your virgin Media account using your email address and password. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. You don’t need to be a web wizard to know how to take care of your kids online. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. 0 that contains your default network information. Find the right spot for your hub. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. on 13-06-2022 11:42. Select the correct HDMI input for your box. Users can change their settings at any time in My Virgin Media. We'll go over how to set up the filter, what. 1. This video is about how to use any website that has been blocked by Virgin Media. Parental controls block websites and applications that you think are unsuitable for your child. 123 and 194. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. These are two settings — Virus Safe and Child Safe. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. net Address: 194. For best. this tool is useless and does not workRe: Manage Websafe settings. 1. Child Safe - Disabled. Joining in. Recently, many Virgin media users have complained Netflix not. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. If your site is blocked by a majority of ISPs, it may be that there is a. Could it be a different situation, i. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. All devices would need to be re-connected to the WiFi. Here are our top tips to help you on your way. desktop. Go to Settings > General, then tap Software Update. This is so annoying as it seems as no one can help you over the phone. 0 Kudos. Your previous Web Safe settings will remain active. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media takes online safety seriously. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. My Virgin Media App. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. That's all well and good, but it means people looking. 0 Replies 552 Views 0. The Gamer Lounge. Options. No bank or credit card details are required for the trial. Click on Manage Web Safe. 3 Once logged in, select ‘My apps’ tab’. Hello. Go to your browser settings and click Advanced settings. Breaking down some broadband barriers 8. 100. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. To. To confirm private browsing is on, you will see the word inPrivate beside your address bar. VPN Apps for all devices and unlimited simultaneous connections. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. These are two settings — Virus Safe and Child Safe. . 48. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply.